Privacy Policy

Last updated: October 21, 2026

ECOMMERCEBROCK LLC, doing business as Shop Kelverin ("Shop Kelverin," "we," "us," or "our"), operates this store and website at shopkelverin.com, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with access to digital ebooks and related services (the "Services"). Shop Kelverin sells digital products only (ebooks and the optional Shop Kelverin VIP Membership) and serves customers in the United States. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, billing address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account information, transaction details, payment history, form of payment, payment confirmation, and other payment details. Card details are collected and processed by our payment processors on our behalf.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, purchase, download, or request a refund for, and your past transactions.
  • Membership and billing information if you join the Shop Kelverin VIP Membership, including your membership start date, billing dates, recurring charges, the pre-billing notices and receipts we send you, and cancellation and refund requests.
  • Delivery records including the date and time your products were made available to you and downloaded, and the IP address, device identifiers, and other technical details we keep to confirm delivery, resend lost download links, and help resolve order questions and refund requests.
  • Communications with us including the content and details of messages, inquiries, or support tickets you send us, such as a customer support inquiry or a cancellation request.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, such as how and when you navigate the Services, which pages you visit, and which products you view.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us, provide feedback, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies, tracking technologies, and automatic data logging.
  • From our service providers, including our e-commerce platform, payment processors, and subscription billing provider, when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties who work with us.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, deliver your ebooks, remember your preferences and the items you are interested in, send notifications related to your account, process purchases, refunds, and other transactions, create, maintain, and manage your account, provide customer service, and create a customized shopping experience for you, such as recommending ebooks related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Manage Your VIP Membership. If you join the VIP Membership, we use your personal information to bill your recurring charges, to email you a notice 5 to 7 days before each recurring charge after the first and a receipt after each successful charge, and to process your cancellation and refund requests.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, to recommend similar ebooks based on your purchase history, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to verify your identity, authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and secure our Services. If you register an account, you are responsible for keeping your account credentials safe, and we recommend that you do not share your username, password, or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, respond to your inquiries, provide technical assistance, keep you informed about your orders and account, and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With our e-commerce platform and payment processors, and with vendors and other third parties who perform services on our behalf (for example, payment processing, subscription billing, hosting, data analytics, customer support, cloud storage, and digital file delivery), who operate under confidentiality obligations.
  • With business and marketing partners to provide marketing services and advertise to you, including targeted advertising based on your browsing and purchase history. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on the state you live in, you may have a right to direct us not to share information about you to show you targeted advertisements. You can exercise this right by emailing support@shopkelverin.com.
  • When you direct or request us, or otherwise consent to our disclosure of certain information to third parties, such as through your use of social media integrations or third-party authorization.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger, acquisition, bankruptcy, or sale of assets, in which case your information may be transferred as part of that transaction; to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests); to enforce any applicable terms or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell your payment card information.

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms or through third-party integrations, may be viewable by other users without limitation and beyond our control.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 13. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at support@shopkelverin.com to request that it be deleted. As of the date this Privacy Policy was last updated, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account or membership, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. We keep order, billing, delivery, cancellation, and refund records for as long as needed to provide the Services, process refunds and cancellations, answer billing questions, and meet our legal and accounting obligations.

Your Rights and Choices

Depending on the state you live in (for example, California, Colorado, Connecticut, Virginia, Texas, and other states with consumer privacy laws), you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on the state you live in, you may have a right to opt out of the "sale" or "share" of your personal information, or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws. You can exercise this right by emailing support@shopkelverin.com. If your browser sends a Global Privacy Control opt-out preference signal, we will treat it as a request to opt out of targeted advertising for the device and browser you use to visit the website, where applicable. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account, orders, and downloads, and, if you are a VIP member, pre-billing notices, receipts, and cancellation confirmations.

You may exercise any of these rights by contacting us at support@shopkelverin.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints and Appeals

If you have complaints about how we process your personal information, please contact us at support@shopkelverin.com. If we decline your request, depending on the state you live in, you may have the right to appeal our decision by contacting us at the same address. If your appeal is denied, you may contact your state Attorney General.

Data Processing Location

We serve customers in the United States. Some of our service providers, including Shopify, may store and process your personal information in other countries, which may have data protection laws different from those in your state.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

ECOMMERCEBROCK LLC (d/b/a Shop Kelverin)

103 Chip Dr, Tupelo, MS 38801, United States

Email: support@shopkelverin.com

Platform Provider (Storefront Hosting)

Our storefront at shopkelverin.com is hosted by Shopify, a third-party e-commerce platform provider. Shopify collects and processes personal information about your access to and use of the storefront in order to host and operate it for us, and information you submit through the storefront is transmitted to and stored by Shopify, which may process it outside the United States. We may also use certain Shopify features that incorporate data from your interactions with our storefront, with other merchants, and with Shopify; for those features, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights over that use. To learn more, you can review the Shopify Consumer Privacy Policy, and you may exercise certain rights regarding data processed by Shopify at https://privacy.shopify.com/en. Shopify is not the seller of any product, and payments on the Services are processed by our payment processors as described above.