Privacy Policy
Last updated: September 25, 2026
INTRODUCTION
Shop Kelverin is operated by Kelverin, an ebook distributor serving customers throughout the United States. This Privacy Policy outlines how we gather, use, share, and safeguard your information when you interact with our services, browse our website, make purchases, or communicate with our team.
Our store operates on Shopify's infrastructure, which supports the platform we use to serve you. When there's any conflict between our Terms and Conditions and this Privacy Policy regarding how we handle your personal data, this Privacy Policy takes precedence.
We encourage you to read this policy carefully. By accessing or using our services, you're confirming that you understand how we collect and process your information.
CATEGORIES OF INFORMATION WE COLLECT
"Personal information" refers to data that identifies you or can be reasonably linked to you. We don't consider it personal information if it's collected anonymously or has been de-identified beyond recognition.
Depending on how you use our services and where you're located, we may collect:
Identity & Contact Details
Your name, mailing address, phone number, and email address.
Payment & Financial Data
Credit card details, debit card information, banking data, payment history, transaction records, payment methods used, and confirmation documentation.
Account Information
Username, password, security questions, account preferences, and customized settings.
Purchase & Activity History
Products you browse, items added to your cart or wishlist, purchases made, downloaded ebooks, refund requests, and complete transaction records.
Download Records
Confirmation of when you accepted our download terms, timestamps of each download, device IP addresses, device identifiers, and other technical details we keep to document delivery and support refund requests.
Correspondence
Any messages, inquiries, or support tickets you send us, including the content and metadata of those communications.
Device & Technical Information
Details about your device, web browser, network connection, IP address, and unique device identifiers.
Interaction Data
Information about how and when you navigate our site, which pages you visit, which products you view, and how you interact with our platform.
WHERE WE OBTAIN YOUR INFORMATION
We gather personal information through various channels:
Direct Submission
When you create an account, complete a purchase, email us, provide feedback, or voluntarily share information with us.
Automatic Collection
Information gathered when your device accesses our services, including cookies, tracking technologies, and automatic data logging.
From Service Partners
Third-party vendors who assist us with technology, payment processing, customer support, data analysis, and cloud services may collect or process information on our behalf.
From Business Associates
Information shared by our partners or other third parties who work with us.
HOW WE USE YOUR INFORMATION
Delivering & Enhancing Our Services
We use your data to fulfill your orders, deliver ebooks, process payments, maintain your account, remember your choices, provide customer service, handle refunds, and create a personalized shopping experience tailored to your interests.
Marketing & Promotional Activities
We may send you promotional emails, targeted advertisements, and marketing messages. We also use your purchase history to recommend similar ebooks and show you relevant ads across our platform and third-party websites.
Fraud & Security Protection
We analyze information to verify your identity, detect unauthorized access, investigate suspicious activity, prevent fraud, maintain platform security, and comply with legal obligations.
Customer Support & Communication
We use your information to respond to inquiries, provide technical assistance, maintain our relationship with you, and keep you informed about your orders and account.
Legal & Regulatory Compliance
We process information to meet legal obligations, respond to government requests, investigate potential violations of our policies, and defend against legal claims.
HOW WE SHARE YOUR INFORMATION
Service Providers
We share data with vendors and contractors who support our operations—payment processors, hosting providers, analytics companies, customer support teams, and digital delivery services—all working under confidentiality agreements.
Marketing Partners
We may partner with marketing and advertising firms to display targeted ads based on your browsing and purchase history. These partners operate under their own privacy policies. Depending on your location, you may have the right to opt out of targeted advertising.
At Your Request
We disclose information when you direct us to, such as through social media integrations or third-party authorization.
Corporate Affiliates
We may share information within the Kelverin corporate group.
Business Transactions
In the event of a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We also disclose information to comply with legal requirements, enforce our policies, and protect our rights and those of others.
SHOPIFY'S ROLE
Our services operate through Shopify's platform. Shopify collects and processes information about your use of our store to maintain and improve the services. Your data may be shared with Shopify and other third parties outside the United States to enable us to serve you.
Shopify also uses certain features that combine data from your interactions with our store and other merchants to help us grow and improve our business. When Shopify processes your information for these purposes, Shopify acts as the responsible party. For details on how Shopify handles your data and your rights, visit Shopify's Consumer Privacy Policy and Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
Our services may include links to external websites and platforms operated by third parties. We're not responsible for the privacy practices or security of these external sites. We recommend reviewing their privacy policies before sharing any information with them.
Information you share on public forums, social media platforms, or through third-party integrations may be visible to other users without limitation and beyond our control.
CHILDREN'S PRIVACY
Our services are not intended for children under 13. We don't knowingly collect information from anyone under 13. If you're a parent or guardian and believe your child has shared information with us, contact support@shopkelverin.com to request deletion.
As of this policy's last update, we don't knowingly "share" or "sell" personal information (as defined by applicable law) from individuals under 16.
DATA SECURITY & RETENTION
While we implement security measures to protect your information, no system is completely secure. We cannot guarantee absolute protection, especially for information transmitted over the internet.
How long we keep your information depends on several factors: whether we need it to maintain your account, provide services, comply with law, resolve disputes, or enforce agreements. Download and consent records are retained long enough to handle refund requests and payment inquiries.
YOUR RIGHTS & CHOICES
Depending on which U.S. state you live in (including California, Colorado, Connecticut, Virginia, Texas, and others with privacy laws), you may have some or all of these rights regarding your personal information. These rights aren't absolute and may not apply in all situations.
Right to Access/Know
You may request access to the personal information we hold about you.
Right to Delete
You may ask us to delete your personal information.
Right to Correct
You may request that we fix inaccurate information we maintain.
Right to Portability
You may receive a copy of your personal information and request its transfer to another party, where applicable.
Right to Opt Out of Targeted Advertising
Depending on your state, you may opt out of having your information used for targeted advertising or sold to third parties.
Communication Preferences
You can opt out of promotional emails by using the unsubscribe link in any email we send. We'll continue to send non-promotional messages like order and account notifications.
To exercise any of these rights, contact us at support@shopkelverin.com. We may need to verify your identity before processing your request. You can also authorize an agent to make requests on your behalf, and we'll need proof of that authorization.
GLOBAL PRIVACY CONTROL
If your browser sends a Global Privacy Control opt-out signal, we'll treat it as a request to limit our use of your information for targeted advertising, where applicable.
COMPLAINTS & APPEALS
If you believe we've mishandled your information, contact us at support@shopkelverin.com. If we deny your request, you may have the right to appeal, depending on your location. If your appeal is also denied, you may file a complaint with your state's Attorney General.
DATA PROCESSING LOCATION
We serve customers in the United States. Some of our service providers, including Shopify, may store and process your information in other countries with different data protection standards.
POLICY UPDATES
We reserve the right to update this Privacy Policy as our practices evolve or as required by law. We'll post changes on this page and update the "Last updated" date. We'll provide additional notice for material changes as required by law.
CONTACT US
If you have questions about our privacy practices, this policy, or would like to exercise your rights, contact us at:
Shop Kelverin
support@shopkelverin.com