Last updated: October 21, 2026
This Refund Policy applies to purchases from Shop Kelverin at shopkelverin.com. Shop Kelverin is operated by ECOMMERCEBROCK LLC. We sell digital products only (ebooks and the optional Shop Kelverin VIP Membership) to customers in the United States. We don’t sell or ship physical books, so there is nothing to send back.
Our 30-day money-back guarantee
Ebooks. You can request a full refund of any ebook within 30 days of receiving it, for any reason. This applies even after you have downloaded, opened, or accessed the ebook. You receive an ebook when it is made available to you on your order confirmation page, by email, or in your account.
Promotional purchases, sale items, and gifts. Promotional offers, discounted or sale-priced ebooks, and gift purchases are covered by the same 30-day guarantee, including after download or access. We refund the amount you actually paid.
Shop Kelverin VIP Membership. The VIP Membership is charged at checkout at $39.99, and then every 30 days until you cancel. Each VIP Membership charge is refundable within 30 days of the date of that charge, for any reason, even if you have accessed or used your membership benefits during that period. This applies to the first membership charge and to every recurring charge. If you ask for a refund of a membership charge, we will also cancel your membership so that you are not charged again, unless you tell us you want to keep it.
How to request a refund
Email us at support@shopkelverin.com with:
- The name and email address used at checkout
- Your order number, or for a membership charge, the date and amount of the charge
- The ebook(s) or membership charge you want refunded
You don’t have to give a reason, but if something was wrong with your ebook, telling us helps us improve it for other readers.
When you’ll get your money back
- Processing: We return approved refunds to your original payment method within 10 business days of authorization.
- Posting to your account: Your bank or financial institution may need an additional few days to credit the funds to your account.
- If it hasn’t arrived: If more than 15 business days have passed since we approved your refund and you haven’t received it, contact us at support@shopkelverin.com and we’ll investigate.
Charges from Shop Kelverin, and refunds of those charges, appear on your card statement as SHOP KELVERIN.
Corrupted or Defective Files
If your ebook file is corrupted, inaccessible, or doesn’t match the title you ordered, email support@shopkelverin.com with your order number within 30 days of your purchase. We’ll send you a working copy right away. You can also choose a full refund instead, under the 30-day guarantee above. If the issue can’t be resolved and the file remains unusable, we will issue you a full refund.
After a refund
When an ebook is refunded, your license to use it ends. Please delete any copies you downloaded.
Cancelling your VIP Membership
You can cancel at any time by emailing support@shopkelverin.com and clearly stating that you want to cancel. We process cancellation requests within 24 business hours of receiving them, and you will not be charged again after you cancel. Cancelling does not by itself refund a past charge; if you also want a refund of a charge made within the last 30 days, just ask and we will refund it as described above. See our Terms of Service for the full membership terms.
Orders we cancel
If we cancel your order for any reason, including orders placed from outside the United States, we will refund you in full.
Questions
If you have questions about this Refund Policy or need assistance, contact us any time at support@shopkelverin.com.
ECOMMERCEBROCK LLC (d/b/a Shop Kelverin)
103 Chip Dr, Tupelo, MS 38801, United States